Frequently Asked Questions

If you still can’t find the answers you’re looking for, please feel free to send us a message here

CodiPOP is a one-stop website for people who are in love with Asian culture in general, and Asian fashion & beauty in particular. The concept of CodiPOP is to introduce the latest trends in Asia inspired by your favorite Asian celebrities, movies, TV series and music. We're also doing our best to search the world wide web to ensure that you will be able to shop these trends with just one click away.
You can use Favorites as a way to collect your must-have products or articles you find helpful.
You can always find your Favorites on your user page under the Favorites tab on the web or the ❤️ tab on mobile devices.
You can use Following as a way to collect your favorite brands/shops and stay up-to-date with their products.
We will send you a notification every time these brands/shops have new updates.
You can always find your Following list on your user page under the Following tab.

At CodiPOP, we promise to publish new content every day to keep you up-to-date with the latest trends and inform you about all the awesome sales, so make sure to come in regularly.

Ways to keep up with CodiPOP:

#1 Check https://codipop.com/ first thing in the morning and several times throughout the day if possible.

#2 Follow CodiPOP's social media:

Instagram: https://www.instagram.com/codipop.official/

Facebook: https://www.facebook.com/codipop.official/

Twitter: https://twitter.com/codipopofficial

Pinterest: https://www.pinterest.com/codipop

#3  Add CodiPOP to your phone's home screen (for IOS users):

Follow these steps:

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Now you can easily access CodiPOP anytime by tapping on this icon:

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We love getting feedback and we make changes based on it, so let us know.
Tell us about your browsing experience onCodiPOP! Feel free to share if you've encountered any hiccups or if you'd like to see a new feature. Help us make CodiPOP better for you!
You can reach us using the Contact page or email us at help@cotizen.com.

Make sure that your email address is entered correctly. You will not receive a verification email if you enter the wrong email address. If you entered a wrong email address, try creating another account with the right one.

Keep in mind that the email might take up to 5 minutes to arrive. Make sure to check your spam folder as well.

If you still don't receive the email, try creating an account again using the same email address. You will then have an option to resend the verification email.
Every member of CodiPOP Community is assigned with a unique Member Code. It's an 8-character code that can be found in the Welcome Email or above your name on your user page.
Security of user accounts is one of our top priorities. In order to strengthen your account's security, your password should be at least 8 characters long, with a maximum of 16 characters in total, including at least one letter, one alphanumeric character, and one special character.

You can change your password at any time using the following steps:
1. Sign in to your user page.
2. Click on EDIT. On mobile devices, you can find Account Settings using the gear icon to the right of the title bar.
3. Click on CHANGE PASSWORD.
4. Click the CHANGE button to receive a confirmation email.
5. Check your mailbox and follow the instruction.
6. Enter your new password in the "New Password" field. Please make sure the password length is between 8-16 characters.
7. Verify your new password by re-typing it into the "Confirm New Password" field.
8. Click the SET PASSWORD button to complete your changes.

You may change the sign in and personal information such as name, sign in email address, and password from your user page.
Click EDIT (computer) or the gear icon (mobile devices) on the top right side of your user page. Simply change the information as indicated and click the SAVE button. If you change your email address, please remember to sign in with your new email address next time.

No worries! Click on the "Sign in" icon on the top right side and then click Forgot your password. Enter the email address you used to create your account and we will send you a link to reset your password. Make sure to check your spam and trash folder for our password reset email.

We're sad to see you go! When you're logged in, you can delete your account by going to your user page ~> EDIT ~> Delete your account.
Your account will be inactivated and scheduled for termination in the next 30 days. 
If you log in during these 30 days, you have an option to cancel the termination. 
Keep in mind that once your account is permanently deleted, you will not be able to access the account or any of the content you have added.

Collect Points by helping us grow to redeem for amazing Rewards that are updated weekly.

Simply refer to the table below to find all the different ways you can start earning CodiPOP Points. Don't forget - you can earn Points just by logging in to CodiPOP every day!

1

Ask your friend to use your Member Code as a Referral Code when they register.

Member Code is an 8-character code that can be found in the Welcome Email or above your name on your profile page.

The Points will be added to your and your friend's account as soon as they have succeeded registering.

Make sure that you are logged in before sharing if you want to earn Points.

Click on the SHARE buttons to share any of our contents (Celebrity Style, Story, Collection, Fashion/Beauty Items) that you like to social media (Facebook, Pinterest, Instagram Stories, Twitter, Reddit, etc.). You can also send the link to your friends via email or any messenger apps.

The Points you have earned will be added to your account daily at 12:00 AM (HKT).

Always make sure that you are logged in before sharing if you want to earn Points.

Only use the link generated by clicking on the SHARE buttons for sharing so that our system can count your Points. It will NOT count if you use the link copied from the address bar on your browser.

To make sure you have got the right link to share, check to see if your Member Code is at the end of the link.

The Point System only works on the contents that have been published in the last 180 days, so make sure to only share Celebrity Style, Story, Collection, Fashion/Beauty Items published in this time range.

The Points you have earned will be added to your account daily at 12:00 AM (HKT).

You can earn up to 1120 Points just by logging in every day.

Refer to the table below for how many Points you can earn by logging in every day. Remember - it will go back to Day 1 if you skip a day.

Login

The Points will be added to your account as soon as you log in.

Every Point earned and spent is recorded in your Point History which can be found on your profile page.

CodiPOP Points will expire if you don't redeem it. All unused Points will expire one year after they are earned.

Remember, we can’t redeem your CodiPOP Points for you and there will be no extensions in validity.

Check the Reward page to browse all the products we have in store for you.

Remember - the stock is limited with first come first serve basis which means it is running out fast. So if you are eyeing something, try to get them as soon as possible or you might miss your chance.

Add the Reward(s) you would like to redeem to your Cart. Once you are ready to purchase the Reward(s), click on Order, fill out your information and wait for them to be delivered.

Make sure you have enough Points to redeem the Reward.

You can check your available Points on your profile page.

After checking that you have enough Points for the Reward, if you still can't redeem it, let us know here.

At the moment, we offer free worldwide shipping. However, you will be responsible for any customs-related fees. Customs policies vary by country and CodiPOP cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.

It may take up to 7~21 business days for the Rewards to get delivered.

There could be a delay in shipping due to shipping courier or customs issues by countries/areas.


You will be able to trace the delivery status with the tracking number shown on your profile page under the Reward tab.

Search using any relevant keywords and then narrow down your search on the right by selecting a category, brand or shop, and color! You can also search for items using our weekly curated trending keywords. The more specific you get, the more you curate the results just for you.
It couldn't be easier. Simply click on the ♡ on any product/article. The heart will change to a ❤️ indicate it's now one of your Favorites.

You can find all the products/articles you have Favorited on your profile page under the Favorite tab.

CodiPOP works with retailers and stores to ensure their product catalog, prices, and availability are updated regularly to make your experience on CodiPOP as valuable as possible. 

When you click or tap the GET IT NOW button, we direct you to the retailer's site, but we do not sell or ship any products directly.

When you purchase through CodiPOP, you purchase through the retailer. Once you select an item you want to buy, click on the GET IT NOW button and we will take you directly to that retailer where you can securely complete your purchase. The retailer processes your payment, ships your item, and handles all of your customer service needs.
Since CodiPOP does not sell or ship products directly, we don't have any insight into your purchase. However, you can simply reach out to the retailer directly and they'll work on accommodating your request.
Check your mailbox for an e-receipt or your bank/credit card statement if you're not sure which retailer you ordered from.
We're sorry that there may have been a discrepancy between the price you see on CodiPOP and the price on the retailers' website. We're trying our best to improve our system to ensure all the products on CodiPOP are in sync with our featured retailers every day.
Thanks for your interest in partnering with CodiPOP! We’re always looking for new ways to collaborate. Please email us at partnership@cotizen.com and we'll be in touch with you shortly!